Terms & Conditions

• You agree to provide true, accurate, and complete information whenever information is requested by The Hideout Gaming Lounge.
• You are responsible for all activities, bookings, purchases, and transactions made using your account or on your behalf.
• You must comply with all applicable laws, regulations, lounge rules, and instructions issued by our staff while using our Services.
• We reserve the right to refuse, suspend, or terminate access to our Services if we believe that you have violated these Terms or applicable laws.

• Customers must use gaming equipment, consoles, PCs, accessories, furniture, and other facilities responsibly and with reasonable care.
• Any intentional or negligent damage to our property may result in the customer being held responsible for the cost of repair or replacement, to the extent permitted by applicable law.
• Customers must not engage in abusive, threatening, disruptive, violent, or unlawful behaviour on our premises.
• Customers must follow reasonable instructions given by our staff for safety, security, maintenance, and proper use of the facilities.
• We reserve the right to remove any person from the premises for misconduct, violation of these Terms, or behaviour that may affect other customers or our property.

We make reasonable efforts to ensure that information displayed on our website or provided through our Services is accurate and up to date.

However, we do not guarantee that all information will always be accurate, complete, current, or error-free. Information relating to prices, availability, services, gaming equipment, timings, offers, or other facilities may change from time to time.

You acknowledge that you use such information at your own discretion and should independently verify any information that is important to you before relying upon it.

All content available on our website and through our Services, including but not limited to text, graphics, logos, images, designs, photographs, videos, branding, and other materials, is owned by or licensed to The Hideout Gaming Lounge, unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

Unauthorized use of our website, branding, content, or Services may result in appropriate action under these Terms and applicable laws.

• You agree to pay all applicable charges for the Services, bookings, gaming sessions, products, food and beverages, memberships, or other facilities you purchase or use.
• Prices and charges may be changed by The Hideout Gaming Lounge from time to time.
• Any applicable taxes, fees, or additional charges will be payable by you as required.
• Once a transaction or booking has been confirmed, it may be subject to the cancellation and refund conditions applicable to that particular Service.

Where bookings are offered, customers are responsible for providing correct booking information, including the date, time, duration, and number of participants.

Cancellation, rescheduling, refund, or no-show conditions may vary depending on the particular Service or booking.

Any refund will be processed according to the applicable refund or cancellation policy. If a refund request is not made within the applicable period, you may become ineligible for a refund, subject to applicable law.

You may be entitled to a refund where The Hideout Gaming Lounge is unable to provide a paid Service, subject to the applicable refund policy.

Refunds may be subject to the specific terms applicable to the Service purchased, including cancellation timelines and other conditions.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable Indian law.

Our website or Services may contain links, integrations, or references to third-party websites, platforms, applications, or services.

If you access or use any third-party service, you acknowledge that your use of that service may be governed by the third party’s own terms, privacy policy, and other applicable policies.

The Hideout Gaming Lounge is not responsible for the content, availability, policies, or practices of third-party websites or services.

You agree not to use our website, premises, equipment, or Services:

• For any unlawful, fraudulent, or illegal purpose.
• To damage, interfere with, or disrupt our website, systems, equipment, or facilities.
• To intentionally damage property belonging to The Hideout Gaming Lounge or another customer.
• To harass, threaten, abuse, or intimidate staff or other customers.
• In a manner that violates applicable Indian laws or regulations.
• For any activity prohibited by our staff or expressly restricted under our lounge rules.

To the fullest extent permitted by applicable law, The Hideout Gaming Lounge shall not be responsible for any loss, damage, interruption, delay, or inconvenience arising from the use of our website or Services where such liability cannot reasonably be attributed to our direct actions or where such liability is otherwise limited by applicable law.

We do not guarantee uninterrupted or error-free operation of our website, gaming systems, internet connectivity, third-party platforms, or other facilities.

Nothing in these Terms shall limit or exclude liability that cannot legally be limited or excluded under applicable law.

Neither party shall be liable for failure or delay in performing an obligation under these Terms where such failure or delay results from circumstances beyond reasonable control, including natural disasters, fire, flood, technical failures, power outages, internet outages, government actions, strikes, civil disturbances, or other force majeure events.

These Terms and Conditions, and any dispute or claim arising out of or relating to them, shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Panvel, Maharashtra.

The Hideout Gaming Lounge may update or modify these Terms and Conditions from time to time.

The updated version will become effective when published on our website or otherwise made available to customers. Your continued use of our Services after any such update constitutes your acceptance of the revised Terms.

For questions, concerns, complaints, refund requests, or other communications relating to these Terms and Conditions or our Services, please reach us through our Contact page or at support@thehideoutgl.in.

The Hideout Gaming Lounge
Panvel, Maharashtra, India